FavyXchange Support

Account Deletion Request

This page explains how users of the FavyXchange app can request deletion of their account and associated personal data.

Developer/App name: FavyXchange

How to request account deletion

Open the FavyXchange mobile app.
Go to Settings and tap Delete Account.
Follow the in-app confirmation steps.

If you cannot access the app, email support@favyxchange.com.ng with the subject: Account Deletion Request.

Before deletion, any remaining wallet balance must be withdrawn to your registered bank account.

Data deleted after account deletion

Profile information (name, username, email, phone).
Saved app preferences associated with the account.
Device push token references linked to the account.

Data that may be retained

Transaction records and financial logs required for legal, fraud prevention, accounting, and regulatory compliance.
Security logs needed to investigate abuse or unauthorized activity.

Retention period

Where retention is legally required, records may be kept for up to 7 years from the date of account closure, or longer if required by law or a valid legal process.

Typical deletion processing time is within 30 days after a valid request is received and verified.

Need help?

Email: support@favyxchange.com.ng

More support info: https://favyxchange.com.ng/contact.html